FAQ

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Return Policy
  • Returns must be pre-authorized. We do our best to make sure the products we offer are as described, so you won't have any surprises when you receive them (except good ones!). Please contact us within 14 days of purchase to inquire about return or exchange options. You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). The Old Cold Storage Warehouse reserves the right to change its payment procedures at any time without prior notice to you.



  • Miscellaneous
  • Follow our blog at blog.nelsonstoragellc.com or our Facebook page at facebook.com/NelsonStorage to get updates as new carts are added.

    Cart Details: 
    Weight: The average weight of each cart runs around 175 pounds
    Dimensions: The carts measure approximately 48  x 28 , and the height of carts with the floral wheels are about 15" tall, and the industrial style wheels are about 16" tall. The height is based on the structure of the cart, and the way the axle attaches to the wood.  The Floral wheels are smaller, resulting in a shorter table.

    Refurbishing:
    During refurbishing, we attempt to keep the carts in as completely original condition as possible, only cleaner and nicer. We don't make any major changes to the carts; but we do take them apart and clean, sand, and polish all of the components, and put them back together in better condition. The original tops usually show their antiquity, with some checks and dings, but always in very good condition. Many of ours have the original "Lineberry, Wilkesboro N.C." stencil on the side, which we take care to clean but not damage or enhance; as well as cast into the cast iron wheels.

    Original carts: 
    Unrefurbished (as-is) carts are also available for sale. They usually still have a rough surface, and may have remnants of the factory use, like drips of stain or paint, nails or staples. Price (as with the refurbished carts) is based on the details and scarcity of each individual cart.

    Original cart stencils:
    The writing on the sides of the carts are all original. We do not fake or re-do the lettering. We sell carts with and without stencils, only as they were originally produced.

    "Renovated" carts:
    Some carts are also available with more modern touches: color hardware, new wooden tops, or marble, granite, mirror or glass tops. Custom inquiries are welcome.

    Parts:
    Individual components and complete sets of hardware are also available. Most items are pictured on the parts page, and we also answer specific requests for specialty parts. All of our parts are original, made in the USA at American foundries, and are never reproductions.

    Price:
    Price is determined by the individual details of each cart: the condition, appearance, and scarcity of each component, and makes each individual cart one-of-a-kind.

    Shipping: 
    We ship by UPS freight and Old Dominion Freight, and charge the actual cost, which varies depending on where you are located. We work hard to keep the weight to a minimum, while still protecting the cart during shipping, and making it easy to unload. Shipping weight can run a total of 225 pounds including a shipping pallet and protective material. We recommend shipping to a business address, which keeps the cost down. A loading dock and forklift are not required, just a commercial address with someone to meet the driver. We pack the carts so they can be removed by hand, because lift gates and other options add to the shipping cost.

    We are also happy to use any shipping method that you would like to arrange. We ship from central Virginia (zip code 22922), and surrounding states can be as low as $125, and shipping to the west coast can be up to $275.

    Pickup is also available upon request.

    Parts can be shipped by Priority Mail, Express Mail, or UPS package service.

    'Balancing' or 'leveling' carts Yes, we do balance our refurbished carts. These carts were designed to move, and part of their design is a slight tilt from end to end, pivoting on the large center wheels. When we extend the end wheels to level the carts, it can change the nature of the cart somewhat.  We do not 'freeze' the wheels in place by means of a set screw or weld. Our method keeps the cart original, but it can make it more difficult to roll, and could scratch a wood floor when moved. We would be happy to discuss the options available, and what your preference is for your cart.

    Reserving Carts:  
    We cannot hold any items until we receive a firm confirmation with payment details. The first to put in a firm order is the first served.

    Bulk purchase inquiries are welcome. Wholesale costs depend on the type of cart or parts. We can arrange discounted shipping for large shipments, or can discuss pickup or delivery options.  

    Sales Tax: 
    We charge the applicable Virginia state sales tax rate for merchandise ordered on this Web site with delivery to or pickup in Virginia.

    How to buy: 
    We accept Visa, Mastercard, or Paypal. You can use this secure online checkout, or complete your order with Print and Call - complete your reservation online, then call us to arrange payment.  We can take orders by phone, fax, e-mail, or mail. Please contact us by phone or e-mail to inquire about or reserve a cart in order to get a freight quote.